Thank you for your inquiry regarding our delivery and refund policies for food, coffee, groceries, pharmacies, and more. Please find the details below:

Delivery Policy:
1. Delivery Time: We strive to deliver your order within the estimated time provided during the checkout process. However, please note that delivery times may vary depending on factors such as traffic conditions, weather, and order volume.
2. Delivery Charges: Delivery charges may apply based on your location and the distance from the store. The exact delivery charges will be displayed during the checkout process.
3. Delivery Area: We have a specified delivery area within which we provide our services. Please check if your location falls within our delivery area before placing an order.
4. Delivery Confirmation: Once your order is dispatched for delivery, you will receive a confirmation notification with the estimated time of arrival.

Refund Policy:
1. Incorrect or Damaged Items: If you receive incorrect or damaged items, please contact our customer support immediately. We will arrange for a replacement or refund, depending on the situation.
2. Quality Issues: If you are not satisfied with the quality of the delivered items, please reach out to our customer support within a reasonable time frame. We may request additional information or evidence to assess the issue and provide an appropriate solution.
3. Refund Policy and Refund Amount Wallet:
Tawsilat has a transparent refund policy that aims to provide customer satisfaction. If users encounter any issues with their orders, such as receiving incorrect items or damaged products, they can request a refund through the app. The refund amount will be credited to the user's refund amount wallet within the app. This wallet can be used for future purchases on the Tawsilat platform, providing users with a convenient way to utilize their refunded amount.
4. Refund Eligibility: Refunds are subject to individual cases and will be determined based on the specific circumstances. We reserve the right to refuse a refund if the issue is not reported within a reasonable time or if the refund request does not meet our refund policy criteria.

Please note that our delivery and refund policies may vary slightly depending on the specific store or service you are using. We recommend reviewing the policies provided by the respective store or service for more detailed information.

If you have any further questions or require additional assistance, please feel free to contact our customer support team.